Dealership Management System
In today’s dealership landscape, a standard DMS alone can’t always keep up with the pace of customer demand and department needs. Workflow 360º is an advanced DMS Extension that integrates seamlessly with your existing system, enhancing its capabilities rather than replacing it.
Workflow 360º – Industry Leading DMS Extension
A Dealership Management System Extension designed to integrate, not replace.
The capabilities of a dealership management system vary by software provider, but most core platforms can’t fully address every dealership’s needs. That’s where Workflow 360º comes in as a specialized tool and flexible extension that fills the gaps, enhances your current system’s functionality, and connects every department through a single system.
The key features of a DMS extension like Workflow 360° include:
- Real-time (RO) tracking
- Customer two-way SMS communication
- Integrated image & document sharing
- Parts availability and order tracking
- Task pause & resume functionality
- Real-time reporting performance dashboards
- Cross-department status visibility
- Cloud-based access
In the fast-paced dealership industry, each dealership’s operations require different tools. Instead of replacing your current DMS, Workflow 360º works as a synergistic extension that aids in workflow, eliminates bottlenecks, and enhances communication across every department.
A DMS Extension That Supports Each Department
When you utilize Workflow 360º, you can say goodbye to the bottlenecks, communication errors, and management headaches.
This advanced DMS extension integrates directly with your dealership’s current system, giving every department – from service to sales – real-time visibility into vehicle status, approvals, and communication, allowing your team to keep work moving forward without duplication, delays, or missed updates.
How Does a DMS Extension Support Each Department?
Service Center
Workflow 360° helps you stay on top of every vehicle’s journey from check-in to completion. With this DMS Extension, you get real-time visibility, so advisors and technicians can immediately see status updates, resolve delays, keep customers informed, and get approval on services or upsells with automated text notifications. By removing bottlenecks and simplifying communication, service cycles move faster and profitability improves.
Parts Department
Eliminate the disconnect between service bays and the parts counter. Workflow 360° provides instant access to parts availability, pricing, and order timelines, reducing delays and ensuring accuracy. With smoother workflows, technicians can increase billed hours while reducing downtime, which then translates into stronger margins for the dealership and higher earnings for the team.
Preowned Reconditioning Process
Gain full control over reconditioning timelines with a clear, centralized view of every vehicle in the pipeline. Workflow 360° equips sales and service managers with the transparency needed to track progress, coordinate tasks, and eliminate bottlenecks or delays. Faster turnarounds mean lower carrying costs, improved inventory flow, and thousands in added monthly profit for the pre-owned department.
Customer Service
When communication is clear, customer satisfaction and loyalty increase. When you use Workflow 360° for your DMS extension, it integrates with your current system and helps access customer vehicle RO updates and priorities all in one easy-to-access software.
Teams across departments easily stay connected, customers can receive real-time updates, and no detail falls through the cracks. The result: an experience that builds trust, strengthens relationships, and drives long-term customer retention.
Access real-time data from anywhere, get a bird’s eye view of each department, and enhance communication between teams.
Dealership Management System FAQ
A DMS is a software platform that helps dealerships manage essential operations such as sales, service, inventory, parts, accounting, and payroll. It centralizes these processes into one system to improve efficiency across all departments. Workflow360º is a DMS extension that enhances your existing DMS by adding real-time visibility, communication tools, and workflow tracking – helping you get more value from the system you already use.
A DMS is a critical tool for the automotive industry, particularly for franchised and independent dealerships. They are also widely used in independent repair shops, agriculture, heavy equipment, and warehouse operations. However, Workflow360º specializes as an extension for Dealership Efficiency, enhancing the DMS you already rely on rather than requiring a complete system replacement.
Dealer Management Systems vary by provider, but most offer core tools such as:
- Customer management
- Vehicle and parts inventory tracking
- Data storage and reporting
- Service appointment scheduling and status updates
Workflow360º complements these features by providing real-time RO tracking, department-to-department communication, and SMS-enabled customer updates – all integrated directly into your existing DMS.
The best DMS depends on your dealership’s size, structure, and operational needs. Some systems are lean and simple, while others are more advanced and feature-heavy. Workflow360º ensures you don’t have to start over when choosing or upgrading your DMS – it integrates seamlessly as an extension, giving you advanced communication and efficiency tools regardless of which core DMS you use.
Important factors include:
- System capabilities (sales, service, accounting, etc.)
- Parts and service management tools
- Cross-department communication
- Data storage and reporting features
- Vendor support and training
With Workflow360º, you don’t have to worry about delays, miscommunications, or gaps. It extends the strengths of your DMS, ensuring you can scale capabilities as your dealership grows.
A strong DMS stores complete service histories, allowing service advisors to quickly reference past Multi-point Inspections (MPIs) and recommendations. This protects dealerships from fraudulent claims and helps maintain accurate records. Workflow360º enhances this by attaching images, technician notes, and approvals directly to repair orders, making MPI tracking faster, clearer, and easier for both your team and your customers.