Dealership Management System

Dealership Management System

Dealership Management System

In today’s changing landscape for dealerships, there is a growing need in the automotive industry for customization beyond what the standard dealership management system can offer. Workflow 360˚’s DMS extension facilitates and improves communication between dealers and customers to improve workflow and add to a company’s bottom line.

Workflow Solutions 360˚

A Production Efficiency Platform that supports your existing dealership management system.

The capabilities of a dealership management system vary between different software and respond to the needs of a dealership’s processes.

The key features of a DMS include:

  • Sales Management
  • Customer Management
  • Vehicle Inventory Management
  • Service Management
  • Parts Inventory Management
  • Finance And Accounting

There are many other features that automotive management systems can come with, including the potential for large-scale reporting, payment processing, and Buy Here Pay Here (BHPH) Management.

Each dealership’s operations are different and require a distinct set of DMS components. This further highlights the need for dealerships to acquire a responsive dealer management system plugin that can eliminate bottlenecks, improve productivity, and enhance communication streams.

A DMS extension that supports each department 

The landscape that car dealerships operate in is rapidly evolving with new technology and greater innovation. A DMS extension that evolves with the times helps dealerships manage increasing traffic, as well as respond to customers who expect quick turnarounds, immediate responses, and a smooth experience.

Workflow 360˚’s evolved platform makes effortless communication between departments and customers possible. It helps each department move work forward and through the pipeline.

How Does A DMS Extension Impact Each Department?

Service Center

Report real-time information that tracks every vehicle’s progress through the service cycle and eliminates bottlenecks created from even the smallest of missed details. Synchronize real-time reporting, simplify communication with customers through text, and easily monitor the service progress to identify where bottlenecks occur.

Parts Department

Streamlined communication between service technicians and the parts department allows for more accurate reporting of available parts, prices, and order times. This helps technicians move vehicles efficiently through the service cycle. With a DMS extension, technicians can see an average of 15-27% pay increase by eliminating constraints and reducing costly downtime.

Preowned Reconditioning Process

Workflow 360° provides sales managers with the ability to have complete visibility into the reconditioning process to know, understand, and communicate throughout the process. By reducing the time it takes for a used car to move through the reconditioning process, carry costs are reduced and can add thousands of dollars per month to the used (preowned) vehicle department.

Customer Service

Clear internal communication naturally leads to better processes, which aids in an enhanced experience for the customer overall. With aligned route sheets, quotes, SMS communication, and job priorities in one space that is accessible within each department, customers and teams can receive the information that they need almost instantly. A Production Efficiency Platform positively impacts customer relationships and increases retention.

Workflow Solutions 360˚ is the first cloud-based Production Efficiency Platform that enhances your existing dealership management system.

Access real-time data from anywhere, get a bird’s eye view of each department and enhance communication between teams.

Dealership Management System FAQ

A DMS is a bundle of information systems that helps businesses easily manage sales, service, parts, inventory, HR, payroll, and more in one platform. A DMS helps improve productivity and efficiency for all departments.

A DMS is a crucial tool for all dealerships. They are also used in independent auto shops, the agriculture industry, warehouses, and large equipment manufacturers

Like all software platforms, each dealer management system is different and features vary by developer. There are simple dealer management systems available with only the core features and there are more robust and sophisticated systems with advanced features available.

Some of the common core features of a DMS include:

  • Customer management capabilities
  • Data storage and management
  • Vehicle Inventory management
  • Parts inventory management
  • Electronic scheduling of service appointments
  • Extensive reporting capabilities
  • Dashboard view of activities
  • Accounting capabailities

There are many DMS platforms available on the market today, some with simple features and others with a more robust interface. Ultimately, the right DMS should match the needs of your business. While a DMS with all the bells and whistles may sound great in theory, it might be overwhelming for a smaller dealership and you could be paying more for features that you don’t need or use.

Some of the most important things to consider when choosing a DMS:

  • Overall system capabilities
  • Service & parts capabilities
  • Department integration and communication capabilities
  • Data management capabilities
  • Sales capabilities
  • Accounting capabilities
  • IT and customer support and training

With a DMS that has a built-in MPI dealership software feature, all vehicle service history is archived in the customer’s file and can be accessed at a later date. This allows service advisors to quickly refer to previous MPIs and see past service recommendations. Dealerships can also store information about existing vehicle damage, protecting the company from fraudulent claims.