Service Department Efficiency Platform & Dealership software
Dealerships need a comprehensive solution that’s easy to implement and tailored to their operations. We believe every dealership deserves a user-friendly and detailed approach to connecting its departments and improving daily efficiency. Workflow 360˚ is an intuitive software that integrates seamlessly with your existing Dealership Management System (DMS). It enhances communication between service departments, service techs, parts, sales teams, and your customers – all in one streamlined platform.
We’ve streamlined workflows, reduced bottlenecks, and boosted revenue for hundreds of dealerships – making service departments faster, more efficient, and more profitable.
Leading Edge Software for Service Departments
Boost dealership technician productivity and reduce delays by streamlining real-time communication between your service team, parts department, and customers.
Live Reporting
Access real-time reporting on billable hours, customer wait times, and parts status – all in one place. Instantly track service requests, monitor technician productivity, and review completed work orders to keep your shop moving efficiently.
99% Retention Rate
Keep technicians focused and customers informed with live status updates throughout the service process. Reduce follow-up calls and deliver a smoother, more transparent experience that ensures transparency and drives long-term customer loyalty.
SMS Messaging
Communicate with customers directly through a single SMS thread linked to their repair order. Notify them when their vehicle is ready for pickup, minimize unnecessary calls and drop-ins, and improve overall customer trust and satisfaction.
Improved Tech Income
Technicians using Workflow 360˚ typically see a 15–27% increase in earnings. Faster workflows and more output mean more billable hours, more completed jobs, and bigger paychecks.
Increased Revenue
& Higher Retention
Even with a proven 99% retention rate, Workflow 360 ° continuously evolves to enhance your dealership’s service department operations. This dealership management system (DMS) is designed to empower your team by streamlining internal and external communication throughout the service process, leading to higher customer satisfaction, improved team productivity, and, ultimately, a stronger bottom line.
Work Seamlessly with Your Existing DMS
For busy, modern dealerships, every minute in the service department counts. Production delays can mean lost revenue and missed billable hours. Workflow 360˚ is a service department efficiency platform that integrates directly with your existing dealership service software, eliminating any bottlenecks and reducing inefficiencies through user-friendly, real-time communication tools.
Retain More Customers
Clear, consistent and timely communication keeps your customers informed about their vehicle status and repair approvals in real-time. When clients feel their time is respected, they’re more likely to return, building long-term loyalty and maximizing overall customer communication in the dealership service department.
Streamline Workflow Across Departments
Workflow 360˚’s dealership management system (DMS) allows all dealership departments to collaborate seamlessly in a single, unified system. From vehicle status updates to parts availability and repair timelines during service calls, the platform enhances overall service department efficiency and helps increase the number of repair orders completed, meaning more work is done faster.
Grow Repair Orders and Revenue
Your service department is your dealership’s biggest profit driver — treat it like it. By integrating seamlessly with your existing dealership management system, this platform helps boost daily production, maximize bay utilization, and enables technicians to complete more repair orders. Dealerships typically experience a 27% increase in service department earnings, translating efficiency into higher revenue overall.
More Upsells, Smoother Processes, and Higher Retention
A stronger Multi-Point Inspection (MPI) process means faster customer updates and streamlined communication, all working together to drive more approved repairs and additional service sales.
Maximize every technician’s time in the shop, increase approved upsells, keep service bays consistently full and ultimately – create a seamless experience that builds long-term loyalty and higher retention rates.
New Trends in Automotive
Service Departments
A successful dealership stays ahead of the curve – not just with vehicle sales, but with the service department, too. Workflow 360˚ provides you with the tools to boost your upsells, enhance customer communication with your service department, and keep your shop running at full capacity.
Unlike other generic software, Workflow 360˚ is the only cloud-based service department efficiency platform designed specifically for dealership operations. It integrates seamlessly with your existing Dealership Management System (DMS) and is easy to customize for your unique workflows, eliminating common bottlenecks.
Dealerships are overwhelmed by existing service traffic.
Service departments are focused on simply moving work through the shop, often missing opportunities to upsell additional repairs and services that drive revenue.Customers demand instant updates and faster service.
Today’s customers expect real-time communication and quick turnarounds. Delays or poor communication can damage trust and send them elsewhere.The market is saturated with software that overpromises and underdelivers.
Many vendors promise a seamless experience but fail to deliver real results. These tools either don’t work as intended or are too complex for teams to adopt effectively.Productivity and customer experience go hand in hand. With faster internal processes, your customers receive quicker turnarounds and higher-quality service — building loyalty and increasing lifetime value. Real-time tracking and instant communication help your team resolve issues on the spot and keep every bay moving. Your dealership operates as a unified ecosystem that drives revenue and delivers an exceptional service experience.
Workflow 360˚ is a proven software platform that increases dealership profitability and service department efficiency through accurate data reporting and streamlined communication
Production-Focused &
Easy To Use Platform
Workflow 360˚ was designed for dealerships that are frustrated by the limitations and poor integration of their current Dealership Management Systems (DMS). By eliminating costly bottlenecks and downtime, this service department efficiency platform keeps your bays full, your team productive, and your revenue flowing with ease.
User Friendly
Flexible settings allow you to tailor the platform to match your exact process, without needing to change how you run your shop.
Quick to Train
Get up and running fast! Workflow 360˚ is intuitive and easy to adopt, so your team can get to work immediately without lengthy training or time-consuming onboarding.
Adapts to You
Unlike the typical rigid, one-size-fits-all systems, Workflow 360˚ adapts to your dealership’s current management system and preferred processes, whether you run a single location or a large dealer group.
Ready to Learn What’s Possible?
Discover Your Dealership’s True Potential
Gain a clear, real-time overview of every department – from parts inventory to vehicle repair stages – all in one easy-to-use system. Detailed data shows exactly where you’re making money and highlights missed revenue opportunities, enabling you to make smarter, faster decisions moving forward.