A Dealership Operations Software that is enhanced with an advanced DMS efficiency extension reduces the complexity of daily operations. Workflow 360º integrates with your current platform to optimize processes and support every department.
In a dealership, even small missed details can create costly delays. Because every department is interconnected – Service, Parts, and Sales, efficient communication and real-time visibility are essential for smooth operations. Workflow 360º provides a solution where teams and departments can access information instantly to stay in the loop.
Improved Efficiency Across All Departments
Workflow 360º creates more efficient workflows with clear, cross-department communication on a single, intuitive platform extension.
How Workflow 360º Integrates With Business Operations
Communications
Cross-department communication made simple – Workflow 360º integrates into your existing DMS as an extension, ensuring every team member connected to a Repair Order (RO) can view updates, notes, and task conversations in real time. This keeps vehicles moving efficiently through the service bay.
SMS communication with customers – Service advisors can send quick texts with photos, estimates, or approvals to customers. All communications are stored within the system, reducing delays and improving customer confidence with faster turnaround times.
Data Management
Centralized dashboard reporting – Workflow 360º consolidates DMS data into a single dashboard accessible to every department. Staff can instantly view customer files, service history and status, and customer communications. Managers gain real-time oversight of each vehicle’s progress, service approvals, and parts status.
Analytics and process insights – With built-in reporting, Workflow 360º identifies recurring progress or delays in the service cycle, helping the dealership department managers make data-driven improvements as the dealership grows its customer retention.
Accurate and consistent reporting – With centralized, real-time updates, Workflow 360º reduces errors, prevents lost data, and ensures customer information is reliable and revenue opportunities like upsells aren’t missed.
Workflow 360º overcomes the daily constraints of limited DMS systems. Its flexibility as an extension allows your currently existing DMS to adapt to dealership processes, creating an intuitive platform that supports current operations while scaling with future needs.
The Impact On Customer Relationships
With a DMS extension like Workflow 360º, every department has access to customer data while maintaining clear internal and external communication. Service, Sales, and Parts teams can all view aligned route sheets, notes, and approvals in one place so everyone is on the same page. With this connectivity, dealerships respond faster to client needs – ultimately solidifying customer loyalty, retention, and satisfaction, and maintaining dealership reputation.
Dealership Operations Software FAQ
Dealerships typically rely on a Dealer Management System (DMS), which provides:
- Customer management
- Data storage and reporting
- Vehicle and parts inventory management
- Service appointment scheduling
- Dashboard views for activity, communications, and tracking
Yes! A DMS extension like Workflow 360º improves operations by providing:
- Cross-department communication
- Centralized dashboards for all data
- SMS and photo sharing with customers for fast upsells and approvals
- Real-time service cycle reporting
- Analytics to identify and reduce delays