Service Department Efficiency Software
One of the biggest challenges dealerships face is handling traffic in the service department. Without a platform that manages service bay workflow, dealerships lose significant profit each month in wasted time – directly impacting revenue, technician pay, and staff retention.
Workflow 360º integrates with your dealership’s existing DMS, giving managers the tools to move vehicles through the service bay faster and more efficiently. The platform helps solve:
- Breakdowns in cross-department communication
- Bottlenecks that slow Repair Orders (ROs).
- Fewer vehicles moving through the shop.
- Technician downtime waiting for parts or approvals.
- Legacy systems that can’t keep up with modern-day demand.
Efficiency That Drives Profit
Better dealership workflow means higher bay throughput, stronger revenue, and improved employee and customer retention.
Features That Power Your Service Department
Real-time Visibility For Every Service
Most service software doesn’t deliver real-time updates on vehicle status. Workflow 360º pulls live data from your Dealership Management system (DMS), giving every department, including the service department, access to the same Repair Order (RO) details in one place. From route sheets to status updates, staff can instantly see where each vehicle is in the service cycle and what’s holding it up.
Flexible Task Management
Most systems force step-by-step task completion, slowing technicians down. Workflow 360º lets techs pause a task, wait for parts, approvals, or warranty submissions, and move to another Repair Order (RO) without losing progress. This keeps vehicles moving, reduces downtime, and creates more billable hours.
Direct Communication With Customers
Customer expectations have changed, but most dealership management systems and software haven’t. Workflow 360º includes built-in text and SMS messaging, giving service advisors and customers fast, two-way communication. With photos, recommendations, and approvals sent instantly to the customer, Repair Orders (RO) move forward faster, vehicles get finished sooner, and CSI scores improve.
A cloud-based DMS extension built for today’s dealerships
Simple, flexible, and always adapting to your service department’s needs.
Measurable ROI for Your Dealership
With a secure login, every department accesses real-time data and cross-department updates. As a result, dealerships see stronger ROI, higher revenue, and smoother daily operations for their service department.
Benefits you’ll see right away:
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- Re-engage customer retention and maximize profit.
- Increase customer satisfaction with quicker turnaround times.
A trusted DMS extension that works seamlessly with your service department and team.
Fast to learn, simple to install, and with no costly downtime.
Service Department Efficiency FAQ
The service department is a primary profit center, relying on satisfied, loyal, repeat customers. Workflow 360º enhances your existing Dealership Management System (DM) by adding real-time reporting, flexible task management, and two-way advisor-to-customer communication. This leads to faster Repair Order (RO) turnaround and a higher Customer Satisfaction Index (CSI).
Every dealership has specific needs, but most service software lacks live RO tracking and cross-department visibility. Workflow 360º gives managers a birds-eye view of every active repair order, service, and parts status, with real-time updates that improve decision-making, efficiency, and profitability.