When using a proven DMS extension like Workflow 360º, it strengthens a dealership’s operations by connecting the Sales and Parts departments through clear, trackable status updates and communication. For the Sales Department, an efficient service department that utilizes an effective DMS extension like Workflow 360º becomes a powerful asset and selling point, helping sales teams close deals and build long-term customer retention.
For the Parts Department, this efficiency platform provides a tangible function – tracking which parts are used in each service in real time to maintain accurate inventory numbers. All data, including route sheets, approvals, and technician notes, is collected to ensure the Sales team can confidently promise reliable turnaround times to customers, while the Parts team avoids costly delays through accurate tracking.
Increased ROI Through Efficient Sales & Parts Support
How Does Workflow 360º Help Deliver Better ROI?
More sales don’t automatically mean higher profit if internal processes are still inefficient. Workflow 360º can increase dealership ROI by helping the sales teams position fast, dependable service as a unique value-add, while providing the Parts department with accurate, real-time inventory tracking and availability. Together, this creates smoother operations, improved actionability, and stronger customer retention and loyalty.
What Does Workflow 360º Support?
Workflow 360º supports dealerships that struggle with disconnected internal systems, RO delays, bottlenecks, and inefficient communication. Instead of replacing your DMS, this efficiency platform fills the gaps to simplify service and upsell approvals, and inventory tracking.
Workflow 360º helps address:
- Service bay delays caused by missing parts, approvals, or unclear job priorities.
- Slow vehicle handoffs between service and sales due to poor communication.
- Stalled inventory turnover when parts usage isn’t tracked in real time.
- Lack of department-wide visibility into repair status, job progress, and timelines.
- Inaccurate or outdated parts data leading to misquotes, backorders, and downtime.
Sales & Parts Efficiency Impacts Every Department
A flexible DMS extension improves ROI across the dealership
Real-time RO Tracking: Sales, Service, and Parts departments all stay updated with accurate RO details, improving speed, consistency, and reducing errors.
Accurate Parts Logging: Every part used on an RO is tracked, preventing shortages and delays.
Streamlined Cross-Department Communication: Managers gain full visibility, enabling them to address liabilities or data entry delays to keep the team working efficiently and the vehicles flowing smoothly.
The First Cloud-Based Dealership Efficiency Platform
Improve Sales and Parts Department Workflows with Unified Communication
Sales & Inventory Support Software FAQ
Yes! Workflow 360º tracks which parts your dealership service bays and technicians are using in real time through each RO, but it does not replace your DMS’s full inventory management system. Instead, it complements your existing setup by ensuring parts data remains accurate and up to date and that the parts status is transparent to all departments.
By linking Sales, Service, and Parts communication in real time, Workflow 360º reduces approval delays and keeps inventory counts accurate. This ensures vehicles reach the sales floor faster and prevents downtime caused by missing parts or service delays.
- Faster vehicle turnaround
- Accurate real-time inventory tracking
- Reduced downtime and bottlenecks
- Improved customer satisfaction and loyalty
- Stronger profitability and dealership reputation
Yes! By eliminating inefficiencies in Service and ensuring accurate Parts tracking, Workflow 360º helps reduce unnecessary costs, increase throughput, and strengthen dealership profitability.
Absolutely! Workflow 360º integrates seamlessly with your current DMS as an efficiency extension. It extends your system’s capabilities without requiring a full-on software replacement, adding communication and parts-tracking features that fill critical gaps.