What is Media 360°?
Media 360° is our advanced platform that enables dealerships to upload and share videos and pictures with clients, accessible from any browser.
Multipoint inspection videos are changing the industry, and Media 360° allows service providers to offer visual transparency to customers and for internal customers, such as used car management, as well as internal documentation of vehicle condition and other repair recommendations.
This feature enhances dealership communication and efficiency by eliminating manual paperwork and streamlining the inspection process. Media 360° keeps dealerships aligned with modern customer expectations and operational efficiency, whether for service inspections, service walkarounds, or other repair recommendations, such as related customer driveability concerns.
Improving the customer experience
Enhanced Transparency
By providing videos and photos directly to customers, Media 360° offers visual proof of a vehicle’s condition, whether during a multipoint inspection or a service walk-around. This increases customer trust by giving them a clear, transparent view of their vehicle’s service needs.
Streamlined Communication
Media 360° eliminates the need for manual paperwork and physical back-and-forth between service technicians and the service desk. All visual documentation is uploaded and accessible in one platform, significantly improving communication between departments and customers.
Increased Efficiency
With the ability to upload media directly from a technician’s station, Media 360° saves time by allowing service advisors to quickly share critical updates with customers or used car management team. This speeds up approval times, helping to get vehicles back on the road faster.
Easy to Use
Media 360° is designed for effortless use, allowing technicians to capture and upload videos or photos directly from their phones. With a simple, intuitive interface, media is instantly stored, shared via text, and accessible from any browser. No complex setup—just seamless communication that enhances transparency and speeds up customer approvals.
Give your customers peace of mind with direct communication and transparency from every department.
The Impact On Customer Relationships
Media 360° transforms the customer experience by fostering a higher level of trust and engagement
Customers better understand their vehicle’s condition through detailed videos and photos, leading to more informed decisions.
This transparency boosts confidence in the dealership’s services and strengthens long-term loyalty.
By making the service process more visible and accessible, Media 360° elevates the overall customer experience, making clients feel valued and respected with a service that prioritizes clear, efficient communication.