Workflow 360º is the only cloud-based service department efficiency platform designed to help your service team manage workflow faster and more accurately.
What is This Service Department Efficiency Platform?
Workflow 360º is a cloud-based DMS extension built specifically for dealership service departments.
It improves dealership service department efficiency by giving technicians real-time visibility into each vehicle’s status, parts needed, what parts are available, and delays – so they stay focused in the bay instead of chasing updates. Service managers benefit from smoother workflow, better tracking, and increased billable hours.
In short: Workflow 360º helps you move vehicles through the shop faster, generate more repair orders, and boost profitability along with increasing customer retention.
Eliminate bottlenecks and wasted time while maximizing billable hours.
How? With Workflow 360º, technicians instantly see vehicle service requirements, hold-ups, and part needs without leaving their work area.
Service managers track every step to keep repairs moving fast and boost the turnaround rate. Faster service means higher customer retention, more upsells, and vehicles prepped for sale sooner, leading to higher revenue and a stronger bottom line.
Three Key Performance Measures
Inventory
Maintain a steady flow of repair orders and vehicles ready for service, ensuring bays stay full and productive.
Service Volume
Increase billable hours while reducing technician downtime, so you finish more jobs with fewer delays.
Flow Time
Move vehicles through each stage quickly, completing more work orders daily.
Workflow 360º tracks each and every step in real time, helping you spot bottlenecks and timing gaps immediately. Everyone – from technicians to service managers to customers – knows exactly where each vehicle is and the status of the service, improving overall communication and maximizing dealership service department efficiency in the long-term.
Tailored Process
Workflow 360º is built to adapt to any dealership service department’s needs, no matter the makes, models, or parts you work with.
Workflow 360º partners directly with your service team, parts department, and managers to fine-tune the platform so it matches your real-world operations in real-time.
Why is this important?
Because every dealership runs differently. By tailoring Workflow 360º to your desired processes, your service department can move repair orders forward smoothly, while parts and supporting staff work without unnecessary hold-ups or bottlenecks.
With its flexible, dealership-first design, Workflow 360º keeps your service department running faster, more efficiently, and fully aligned with how you do business – not the other way around.
Real-Time Reporting
How does your work really flow?
Workflow 360º offers real-time insights as to how your dealership is running, allowing managers to get a clear overview of what’s happening on the floor – no guessing or waiting. ;
- Track technician performance in real time.
- Spot bottlenecks and delays as they happen, preventing downtime before it costs you money.
- Monitor each vehicle’s progress through every service stage, from intake to final delivery.
- See parts needs and approvals instantly, keeping jobs moving without unnecessary pauses.
- Directly communicate with customers to provide fast, transparent updates and approvals.
Take back control of your dealership service department workflow instead of letting it run you. Unlike most cloud-based systems that force rigid, step-by-step tasks, Workflow 360º gives technicians the freedom to pause a job, switch to another, and pick up right where they left off — seamlessly and efficiently.
Why does this matter?
When waiting for parts, customer approvals, or warranty checks, techs can stay productive instead of standing still.
This flexibility means more billable hours, less wasted time, and higher revenue generation.
How do you track success?
With Workflow 360º built-in analytics, you see exactly where your service orders stand and where processes can be improved. Real-time data helps you correct any issues instantly, boost efficiency, and maximize your profit potential while increasing customer retention due to transparent communication and status updates.
CSI Impact & Communication
Your customers are the heart of your dealership’s success.
Workflow 360º makes it easy to build stronger relationships with fast, two-way text updates on your customer’s service so that they are in the loop every step of the way.
Why text?
Because, just like any convenient service in the digital age, it’s how customers want to communicate today. Quick, simple, and direct – NO fluff or bureaucracy.
Working with what people know and desire helps the flow of information and keeps communication user-friendly and transparent – ultimately maintaining your dealership’s reputation.
It’s no secret that people would rather text than call. Therefore, your customer’s service information can be relayed in an instant without tying up phone lines or staff.
What else does SMS messaging help your dealership with?
- Keeps jobs moving faster
- Reduces phone tag
- Frees up staff time
- Allows more time for focused work
Using text messaging through Workflow 360º simplifies dealership service department customer communication, shortens repair cycles, and keeps your customers happy and loyal.
82% of texts are read in 5 minutes, while the majority of consumers only open 1 in 4 emails they receive.
Smartphone users spend 22% of their time texting but only 10% using email.
78% of US consumers say receiving a text is the fastest way to reach them for essential updates.
Workflow 360º’s text messaging feature creates personalized messages that make each customer feel valued, up to date on their vehicle’s status, and most importantly – keep them coming back.
How does Workflow 360º strengthen CSI and retention?
- Frees up your team from inefficient processes or wasted time.
- Allows management to focus more on what matters most – customers.
- Provides transparency and accountability.
Workflow 360º keeps current customers satisfied and engaged, while helping you build trust and win new business.
Revenue Generation Generating Revenue starts with happy, loyal customers, and Workflow 360º helps you achieve exactly that. How does it help?
By focusing on timely communication and transparent processes, Workflow 360º ensures every interaction is smooth, timely and professional.
This service department efficiency platform provides real-time analytics, giving managers full visibility into vehicle status, team productivity, and cycle times. A streamlined software that turns satisfied customers into repeat business and increases profits for your dealership.
Multipoint Inspection
Workflow 360º’s multipoint inspection (MPI) feature was designed with technicians in mind.
Simple, intuitive, and flexible.
This easy-to-use platform helps techs complete inspections quickly without wasted effort, resulting in better ROI on every job. It also provides flexible communication options (print, email, or text) that let you share inspection results directly with customers, building trust and increasing approvals.
Stop wasting time and money on slow, complicated and rigid platforms, programs or services. Start using Workflow 360º to keep your shop productive and your customers happy and informed.
Common Dealership Challenges
Dealerships face daily challenges like:
- Bottlenecks
- Limited vehicle throughput
- Delays waiting for warranty approvals
- Outdated processes
- Communication errors
Workflow 360º solves these issues by focusing on streamlining your dealership’s processes, providing better access to the parts department during service calls, and providing a better customer experience – which naturally drives sales upward.
What can your dealership do to remedy these issues?
It’s simple – onboard Workflow 360º! By integrating this service department efficiency platform, you can enhance your dealership’s current systems and processes, enabling your techs to easily access images and technical notes on the spot, thereby speeding up approvals and repairs. By embracing the Workflow 360º solution, you unlock a smoother, more profitable service department and a more profitable business.
Assign repair orders (ROs) to third-party vendors and manufacturers easily – without giving them access to your full books of business or paying for extra, costly licenses.
With the help of Workflow 360º, your parts department and third-party vendors can quickly locate and assess pending service requests for different makes and models. They’ll also be able to view related images and technician notes instantly, so they know exactly what parts are needed and can fulfill orders more quickly and accurately.