In his article "Time is Money - Gimme More Measurements" Ed Kovalchick discusses the value of technician time. "Here’s a simple view of the worth of a tech’s labor sales minute at 100% output. Example: $90 Per Hour Labor Rate/60 Work Minutes = $1.50 Per Minute Labor Sales. Consequently, when...
In his article "Productivity vs. Efficiency, Which One Matter the Most?" Chris Frederick says “Technician efficiency could be a cause of low productivity, so what hinders efficiency in technicians? Technician skill level could stand in the way of our being productive. Are we dispatching the correct skill level work...
