Customer satisfaction isn’t just a nice-to-have in today's competitive automotive landscape. It’s a key differentiator that directly impacts dealership performance and long-term profitability. Whether it’s earning repeat business, building trust, or increasing CSI scores, the customer experience is central to dealership success. At Workflow 360°, we’ve seen firsthand how...
The automotive industry is undergoing a rapid transformation. Consumers are more informed, more digitally connected, and more demanding than ever before. They expect competitive pricing and an efficient, transparent, and seamless buying and service experience. In this environment, traditional dealership models are under pressure. From managing inventory delays to...
Gone are the days of dropping off your car at a dealership for service and receiving little to no communication until you get the call that your car is ready for pickup. Car owners now expect more transparency from their dealerships. Those who continue to rely on outdated workflows,...
