How Workflow 360° Complements Your Existing Dealership Management System
A dealer management system (DMS) is like a dependable OEM truck; it gets the fundamental job done. When you want more than basic performance from a truck, you can add upgrades like satellite navigation, all-terrain tires, a brush guard, a lift kit, and an auxiliary gas tank. Suddenly, that truck becomes a modern, high‑functioning off-road machine.
Likewise, when your existing dealership management system integrates with Workflow 360°, the system goes from basic to brawny. Your service department transforms into a place where Technicians are Efficient, Service Bays are Highly Utilized, and informative MPI Upsells drive more dollars per RO. Fixed Ops gets a 360° panoramic view of the service drive and becomes a communication powerhouse, ready for today’s dealership service demands.
Get Bang for your Buck with your DMS
A successful dealership relies on a strong management system. Dealership Management Systems can cost as much as $20,000 per month and support virtually every aspect of the dealership. They are expensive but provide the structure needed to handle large volumes of data and transactions efficiently. In addition to their well-known features, as of 2025-26 DMSs are adding highly useful new items, including:
- Mobile payment from anywhere
- Initial Customer Scheduling
- Service Advisor walk-around with a mobile device
- Powerful Business Development Centers (BDC)
Utilizing all functions in your dealership management system (DMS) is the smartest way to operate, but each system has some functionality gaps. Instead of replacing your DMS, use Workflow 360° to fill those gaps.
Three Key areas where Workflow 360° excels, and the DMS struggles:
- Workflow 360° will quickly elevate your service bay Utilization to 90%+
2. Workflow 360° gives you the tools to increase Technician efficiency
3. Workflow 360° gives your Service Advisors easy tools to share personalized, highly effective MPI results with each customer.
How does Workflow 360° Enable Higher Technician Efficiency, Service Bay Utilization, and More Upsell Per RO?
- Infinite customizable inspections and maintenance schedules to fit your unique location and style.
- Real‑time visibility into vehicle multi-point (MPI) inspection status.
- Progress of original customer concerns and MPI upsell estimates
- Total control over customer communications
- Two-way persistent communication and visibility into customer approvals
- Automation and visualization of any dealership process you have.
- Cross‑department coordination and 100% transparency
- Real-time panoramic view of Service Bay Utilization and Technician Efficiency
- Centralized data access without duplicating or replacing your DMS
- Accurate job tracking and prioritization to reduce idle time
- Customizable and “live” dashboards for every employee, with priority, notifications, and the time a vehicle’s RO has stayed with a person or department
- Live chat for each RO with the ability to share conversations, decisions, pictures, video, files with timestamps to see when things happened and how they are flowing.
In essence, Workflow 360° functions like the console of an air traffic controller, giving your team a clear, real‑time view of every vehicle’s status. It shows where each car is, how long it’s been there, and whether it’s cleared for the lube‑oil‑and‑filter (LOF) bay or ready for washing. Parts status and availability are instantly visible. Workflow 360° coordinates technicians, the parts department, wash bay, recon, dispatch, and LOF personnel, displaying the correct sequence of work and flagging when priorities need to shift. Designed for simplicity, Workflow 360° is intuitive enough to learn in just ten minutes.
Who does Workflow 360° Integrate and Partner With?
Ready to Enhance Your DMS Without Replacing It?
Workflow 360° is the upgrade your dealership has been waiting for.
Contact Workflow 360° today to book a demo and see how our partnership with your dealer management system gives you better efficiency, utilization, ROI, and customer satisfaction.
Authored by Rob Peart
President & CEO of Workflow Solutions 360°
“Built by service managers for service managers”
