Even the hardest working and experienced service advisors can run into productivity problems in a busy auto shop. While a busy shop can indicate a thriving business, a bottom line that doesn’t reflect the number of hours performed points to a lack of productivity.
To see a healthy ROI, you want to make sure that the high level of activity is productive and not a result of bottlenecks and constraints. We’ve listed five tips below that will help you boost your auto shop’s productivity.
1. Improve communication
Clear and consistent communication is vital for any business, especially for busy auto shops where mistakes and repeated efforts can result in a significant loss. Consider the methods that employees and managers use to communicate. While face-to-face communication is valuable for more urgent and serious matters, it may not be sustainable with day-to-day operations and quick instruction.
Your automotive service software should have a feature that allows accessible communication to all areas of the business and the customer for faster approvals and repairs. Consider implementing a Production Efficiency Platform to solve the issue if you’re finding constraints with your existing software.
2. Embrace technology
In today’s day and age, businesses must stay up to date with technology to remain competitive. An innovative Production Efficiency Platform provides auto shops with enhanced reporting, customer service, cloud-based data storage, and text messaging and SMS features. Advancements in technology help alleviate repeated efforts and reduce the time it takes to complete certain tasks.
3. Analyze and plan accordingly
To add to the advantages of technology above, an automotive service software combined with a Production Efficiency Platform gives managers a bird’s eye view of the business. With real-time reports and analytics, managers can plan for a smoother workflow and identify busy times that require more staff.
4. Work between jobs
Most cloud-based automotive service platforms enforce step-by-step task completion, which leads to increased downtime and technicians waiting before other services can be performed.
With a Production Efficiency Platform, techs can work between jobs when possible. The platform allows for a task to be placed on hold and returned to seamlessly. This feature creates more billable hours because service advisors can keep their job stacks moving while waiting for parts and approvals.
5. Eliminate bottlenecks and unnecessary steps
Some of the most significant contributors to productivity constraints are bottlenecks and unnecessary or repeated steps. By continually analyzing your processes, you can identify where these constraints are happening and take the necessary steps to reduce them.
Productivity in the auto industry can be significantly improved with detailed real-time reporting, two-way communication, and a smart platform that enhances your workflow and delivers results.