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Benefits of Multi-Point Inspection: Relationship, Process and Communication

No matter what product or service you offer, customer satisfaction should be the main focus of any business. As the single most valuable asset for a dealership, maintaining customer relationships goes beyond appreciation. It means understanding your customers’ needs and making them feel valued with exceptional service and communication. While...

5 Impacts of Real-Time Communication Tools in The Auto Industry

If you run a dealership, you already know the significant role that communication plays on the company’s overall success. Effective communication allows all departments and staff to work with as little constraints as possible. While most dealer management systems cater to the needs of each department, a Production Efficiency Platform...

How does a Dealer Management System Improve the MPI Process of Automobile Industry?

Professionals in the automobile industry are well-versed and familiar with how dealer management systems are designed to improve workflow. However, most dealer management systems available on the market leave gaps and lacks streamlined communication between teams and the customer. A typical DMS infrastructure doesn’t guarantee real-time information that keeps every...

Efficient Ways to Enhance Your Car Business with Software

If you run a car dealership, you know how much work it takes behind the scenes to operate a dealership like a finetuned vehicle. The complexity is immense in synchronizing sales, administration, reporting, inventory, car service, parts and financials; many dealerships are forced to look for integrated or enhanced...

What are The Advantages of Dealership Management Software?

The landscape of the automotive industry is changing and the way that car dealerships are operating is rapidly evolving. New trends are seeing the automotive market flooded with traffic that dealers are struggling to keep up with, customers expecting immediate responses, rapid turn arounds, and the promise of a...

Times is Money

In his article "Time is Money - Gimme More Measurements" Ed Kovalchick discusses the value of technician time. "Here’s a simple view of the worth of a tech’s labor sales minute at 100% output. Example: $90 Per Hour Labor Rate/60 Work Minutes = $1.50 Per Minute Labor Sales. Consequently, when...

Managing those Tenths

In his article "Productivity vs. Efficiency, Which One Matter the Most?" Chris Frederick says “Technician efficiency could be a cause of low productivity, so what hinders efficiency in technicians? Technician skill level could stand in the way of our being productive. Are we dispatching the correct skill level work...