Powerful Auto Repair Software Scheduling: Use It or Lose It

Prioritize and Streamline Your Auto Repair Software Scheduling with Workflow Solutions 360°

As a dealer, you’re a trusted member of your community. Your name and reputation carry real weight and can inspire customer loyalty as well as attract new customers. So, you want to streamline auto repair service experiences so they’re as smooth, transparent, and positive as possible. To be profitable, you need to make sure every Fixed Ops hour is filled. Not surprisingly, filling available service hours also creates better customer satisfaction and higher CSI. Workflow 360° is the industry leader in accomplishing these goals as a partner with your dealer management system (DMS).

Bananas, Billable Hours, and Auto Repair Software

Billable hours have a lot in common with ripe bananas. How so? Once a banana is ripe, the chance to enjoy that deliciousness is small, and once it’s gone, it’s gone. Likewise, that window of opportunity to make a work hour productive and profitable is just an hour, and once missed, you can’t get it back. Unlike a cheap banana, unfilled time in a service department hurts your bottom-line big time. Workflow 360° enables efficiency, transparency and live prioritization with its auto repair software. A repair requires seamless communication and collaboration between multiple people in the service department to keep your service bays loaded, technician efficiency over 125%, and customers satisfied. 

Most dealerships don’t lack demand to fill their time; they lack proficient workflows to scale their throughput. When there are hiccups in the RO routing process, it’s generally caused by a lack of communication, breakdown of a standard process, an upsold repair, or delays in parts and customer approvals. Fortunately, Workflow 360° can help you turn these common service challenges into customer satisfaction and profit.

With Workflow 360° Your Service Manager and Service Advisors Will Be Firing on All Cylinders

Live prioritized dashboards synchronized across Fixed Ops Communication, approvals, and document sharing grouped by RO Real-time repair workflow transparency to make auto repair software scheduling work Real‑Time Priority, Visibility and Communication for Everyone in Fixed Ops Rich communication per RO Real-time vehicle & RO progress transparency Document management system by RO Customizable dashboards for every role, person, and department Time ticker per process step Priority and scheduling consistency Transparency into SA, tech & parts workflow and workload Roadblock identification and visibility RO and job assignment priority clarity Real-time repair communication  Upsell opportunity pics, vids, and notes shared instantly across departments  Saved RO and customer communication history Live customer text and email approvals Real-time customer pictorial and video sharing Instant visibility into parts fulfilment status One-click visibility into RO inspections, estimates, and communications Granular permissions to allow or restrict information viewing privileges Notifications of new assignments, priority changes, texts, and information Workflow 360° is designed by fixed ops pros for fixed ops pros to streamline auto service and repair. We understand the pressure of keeping every billable hour filled and every bay utilized. We have your back!

Are You Ready to Turn Every Banana into a Billable Hour?

In your community, you represent the brands you service with pride and work hard to deliver the level of care your customers deserve. More than likely, your name is on the sign outside your dealership, and we know how much integrity matters to you. We are committed to giving you the tools that make every customer experience smooth, transparent, and worthy of your dealership’s name. We’d love to show you how our Auto Repair Software Scheduling helps you reach your bay utilization, technician efficiency, CSI, and fixed ops absorption goals. 

Workflow 360° works with and enhances DMS platforms like CDK, Reynolds and Reynolds, PBS, Tekion, Dealer Track, AutoSoft, Auto/Mate, and DealerBuilt.

Contact Workflow 360° today to book a demo or call us at 1-801-721-1086.

Authored by Rob Peart

President & CEO of Workflow Solutions 360°

“Built by service managers for service managers”