When is the Right Time to Switch Your Dealership Management System?
Considering a switch in your dealership management system (DMS) reflects a common sentiment among dealers who recognize that manual or unsuitable software solutions are barriers to efficiency and growth. Transitioning to a new DMS may seem daunting, yet knowing there is a need for change is often the first step toward improvement.
An upgrade to a new DMS should be worth the investment, so choosing one with the ability to customize, streamline workflows, offer a DMS service plugin, support all departments, and other features is key.
Signs It’s Time to Upgrade Your DMS
Transitioning to a new DMS becomes necessary when:
- Your dealership has excessive manual processes. If your operations involve redundant manual data entry, it’s time to seek a system that facilitates seamless data sharing across departments, eliminating unnecessary duplication of effort.
- Your dealership lacks interdepartmental communication. Difficulty in communicating among parts, service, and sales departments can frustrate employees, compromise customer service, and signify the need for a more integrated DMS.
- Your dealership has challenges in customer communication. A proactive approach to customer communication is crucial. If keeping customers informed is becoming reactive, consider this a cue to switch to a DMS that supports better customer engagement.
Why Dealerships Hesitate to Switch
Switching your dealership management system might feel impossible when it impacts every part of daily operations. With improved efficiency, dealerships can expect better customer interactions, increased revenue, and a better-connected dealership. Old DMS software may not offer tech upgrades like SMS messaging with customers, detailed reporting, or help prevent service department bottlenecks.
Despite recognizing these issues, some dealers delay the transition due to perceived time constraints or the anticipated effort involved in implementing a new system. However, this hesitation often overlooks the efficiency and growth potential a modern, cloud-based DMS can offer.
Benefits of a Modern DMS
Modern DMS solutions offer significant advantages, such as streamlined inventory management and enhanced sales opportunity tracking, which can lead to increased revenue and customer retention. The initial investment in time and resources can yield substantial returns by freeing up bandwidth to focus on strategic growth and improving operational efficiency.
Making the Decision: Building a Pros and Cons List
A practical step in considering a DMS switch is to compile a pros and cons list of your current system versus potential new ones. This exercise can help clarify how a new system’s benefits could outweigh the costs and effort of transition, guiding you toward a decision that supports your business’s long-term success.
Upgrading Your DMS with Workflow 360°
If you’re contemplating a DMS change, it’s likely the right time to explore your options. Acting now can set the foundation for future growth, improved efficiency, and a competitive edge in the dealership industry.
Workflow 360° offers the most sought-after features in a DMS, and with our Production Efficiency Platform DMS service plugin, your dealership can see an increase in billable hours, be more efficient, and improve your customer interactions with SMS messaging to keep them informed.