Boosting Technician Productivity | The Dealership Service Department Tool You Didn’t Know You Needed

If your dealership technicians are constantly stopping to chase approvals, track down parts, or clarify repair notes – that’s when productivity plummets, and that’s where real-time communication makes all the difference!

With Workflow 360°, dealerships now, finally, have the right tools for boosting technician productivity through instant information sharing and transparent collaboration – all within one seamless user-friendly platform.

Here’s how Workflow 360° – an integrative service department DMS extension – can help take your technician’s workflow to the next level and bring in more sales because of it!

Real-Time Updates | Keep Techs Focused in the Bay

Technicians perform best when they can stay in the zone and on task, or in other words, in the service bay.

Workflow 360° eliminates the constant need for back-and-forth trips to the service desk by delivering everything a tech needs, right to their device. Whether it’s parts availability, repair status, or instant customer approvals, Workflow 360° allows technicians to maintain their momentum without any unnecessary interruptions. That’s how boosting technician productivity becomes second nature in your dealership service department.

Instant Messaging | Faster Answers & Fewer Delays

Forget sticky notes, phone tag, and that endless list of miscommunications.

Workflow 360° includes simple, user-friendly, integrated messaging tools that allow technicians, advisors, and parts teams to communicate instantly – ensuring every question gets answered the moment it’s asked.

When your team can collaborate in real-time without wasting minutes on foot traffic back and forth from the parts department or manager’s desk, you reduce downtime, accelerate approvals, improve efficiency, and move more vehicles through your service department each day – resulting in increased throughput and revenue generated.

Proactive Problem-Solving | Stop Delays Before They Start

With full visibility into the service department workflow progress, managers can identify delays before they become bottlenecks. Whether a part is on order, a warranty check is pending, or a customer hasn’t yet approved a repair or upsell, Workflow 360° makes it easy to take action right away.

That efficient responsiveness keeps operations fluid – and keeps your technicians productive, rather than waiting around.

Communication That Builds Trust | Internally & Externally

Clear communication doesn’t just help your team – it enhances your customer relationships, too.

Your dealership service technicians can easily provide detailed notes or videos that advisors can share directly with customers, giving them complete transparency into the repair process and the status of their vehicle.

When customers understand what’s happening with their vehicle in real-time, approvals come faster, satisfaction rises, and those sales soar even higher!

That’s what boosting technician productivity and customer trust, all in one step, looks like.

Ready to Empower Your Team? | Experience Workflow 360°

When communication flows, efficiency grows.

Give your technicians the leading-edge, integrative service department DMS extension they need to perform their best with.

Workflow 360° – the service department platform designed for real-time updates, instant collaboration, and faster results.

Request a Demo Today and see how boosting technician productivity can drive profitability across your entire service department.