Exploring Workflow 360°’s Dealership Service Platform: Streamlining Success
How do we define ‘success’ in the automotive industry? What is the yardstick by which we can claim a dealership is successful in its operations?
Success for automotive dealerships hinges on the art of balancing profit with efficiency. It’s not merely about generating revenue, but also about doing so in a way that optimizes time utilization. A truly successful dealership excels at streamlining operations, ensuring that every moment counts without compromising on quality or customer satisfaction.
In the automotive industry, the adage ‘time is money’ holds particularly true for billable hours within the service department. While training, expertise, knowledge, and having the right tools and technology are crucial, their significance diminishes if time isn’t managed effectively.
Workflow 360°’s Dealership Service Platform is a solution that works with your dealership’s existing DMS, designed to address these challenges and streamline dealership management. In this article, we will explore the features and functionality of Workflow 360’s platform, highlighting its capabilities and benefits for both automotive dealerships and their customers.
Real-Time Reporting
Regular reporting facilitates a seamless, customized integration process, ensuring that time is maximized efficiently for every user of Workflow 360˚. Management gains an aerial view through the system’s comprehensive dashboard, aggregating all generated data. This allows you to see exactly what’s going on in the service department, including identifying bottlenecks and lost opportunities.
You can:
- Assess each step of the service
- View the performance of each employee
- Identify where process bottlenecks regularly occur
- View the progress of every vehicle at all stages of service
- Directly communicate with your customers
The Ability to Pause a Task
Unlike most cloud-based platforms that rigidly enforce a step-by-step task completion approach, Workflow 360˚ offers the flexibility for technicians to commence a task, pause it, and easily resume it later.
During downtime, such as when awaiting parts, customer approvals, or warranty submissions, technicians can ensure that their job stacks continue to progress. This translates into increased billable hours and a reduction in unapplied time.
Improved Customer Communication
The cornerstone of your dealership’s success lies in your customers. With Workflow 360˚, you have the capability to engage with your customers directly and promptly through seamless two-way communication in real-time. Prioritizing the cultivation and sustenance of these relationships significantly boosts customer retention rates.
Text messaging is the preferred method for your clients to both send and receive updates about their vehicles. It allows for:
- Simplified communication
- A shorter vehicle repair process as texting is a quick form of communication
- More hours and RO because efficiency can mean more time to get additional jobs done
Streamlined Processes & Collaboration
Workflow 360° is a transformative tool that revolutionizes the way dealership operations are conducted. By automating and streamlining various processes, it liberates valuable time and resources that were once tied up in manual tasks. This efficiency doesn’t just enhance productivity; it translates into substantial cost savings, allowing the dealership to allocate resources where they matter most.
Dealerships that adopt this platform are better equipped to navigate the challenges of the modern automotive industry and position themselves for long-term success.
