For automotive dealerships, having an influx of cars in the service area might seem like a nice problem to have. In reality, servicing more cars than you can handle is an indicator that a constraint in the business needs to be addressed. The importance of auto-scheduling software is highlighted when dissatisfied customers leave to take their business elsewhere.
Finding a healthy balance of cars in your service cycle and the number of technicians in your team is no easy task, but it’s one that has a significant influence on the success of every car dealership. The good news is, an auto-scheduling software combined with a Productivity Efficiency Platform can help dealerships operate at peak efficiency.
Below, we take a look at the importance of an auto scheduling software and how it can improve the functions of an automotive business.
Optimize Staffing Levels
When auto dealerships struggle to keep up with cars in the service bay, one of the most common complaints from customers then becomes about the length of time the cycle takes. On the other hand, not having an effective auto-scheduling software can lead to lost revenue. Without enough vehicles in the service bay, an increase in downtime occurs with too many service techs waiting with no work to do.
To find the right balance, what auto dealerships need are accurate reporting and data tracking. While an appointment auto-scheduling software can help to fill appointment slots, it doesn’t give a bird’s eye view that can track the following:
- The average number of customers per day
- When the busy season happens
- Where the constraints occur
A Production Efficiency Platform combined with auto-scheduling software measures each stage of the process to identify where time deficiencies and bottlenecks occur in the service cycle. Management is then able to better understand where they need to schedule more service techs to keep up with the workflow and where downtime can be reduced.
Increase in Staff Productivity
With the right amount of vehicles and service techs comes a more efficient workflow that’s going to support business productivity and throughput. A PEP enhances an appointment scheduling software by measuring the productivity of the service team and identifying where they need support.
While driving up car count is important for the company’s bottom line, it can quickly become an issue without the proper processes in place. Software and the supporting platform allow managers real-time data tracking to be able to continue fine-tuning the flow of work.
Increase Customer Satisfaction
Customers who have a great service experience are going to come back and refer to others. Having an appointment scheduling software with a Production Efficiency Platform establishes two-way communication which helps auto dealerships stand out as a customer-oriented business.
Increased customer satisfaction naturally retains current customers and attracts new ones, positively affecting your bottom line and the success of your business.